Unable to start IBM Cognos Services

Cognos 10 Business Intelligence Installation and Configuration
1

I am unable to start the cognos service after configured. No errors while testing the authentication and cognos store but fail to start the service. Here’s the error occured:

[ ERROR ] An error has occurred within Tomcat. Please check the log file ‘D:/cognos/c841/logs/tomcat.log’.

09:21:28, ‘CPS Producer Registration Service’, ‘StopService’, ‘Success’.
09:21:30, ‘EventService’, ‘StopService’, ‘Success’.
09:21:30, ‘DeliveryService’, ‘StopService’, ‘Success’.
09:21:30, ‘ReportDataService’, ‘StopService’, ‘Success’.
09:21:30, ‘BatchReportService’, ‘StopService’, ‘Success’.
09:21:30, ‘PresentationService’, ‘StopService’, ‘Success’.
09:21:30, ‘SystemService’, ‘StopService’, ‘Success’.
09:21:30, ‘MonitorService’, ‘StopService’, ‘Success’.
09:21:30, ‘AgentService’, ‘StopService’, ‘Success’.
09:21:30, ‘MetadataService’, ‘StopService’, ‘Success’.
09:21:30, ‘JobService’, ‘StopService’, ‘Success’.
09:21:30, ‘ReportService’, ‘StopService’, ‘Success’.
09:21:31, ‘ContentManagerService’, ‘StopService’, ‘Success’.
09:21:31, ‘LogService’, ‘StopService’, ‘Success’.
Successfully launched a test JVM with the memory setting of ‘1536’. Note that this does not guarantee that IBM Cognos 8 will start and run successfully.

To see which JVM options are based on this setting, view c8_location/bin/bootstrap_.xml and see your JVM documentation for an explanation of those options.
09:22:23, ‘LogService’, ‘StartService’, ‘Success’.
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos 8 service.
Execution of the external process returns an error code value of ‘-1’.
09:23:38, CM-SYS-2216 A Content Manager internal PRECACHEINITACTIONS task is complete.
09:23:38, CM-SYS-2215 A Content Manager internal PRECACHEINITACTIONS task started.
09:23:45, CM-SYS-2215 A Content Manager internal POSTINITACTIONS task started.

Kindly please help. I’d tried but still got few errors unfix. I am a newbie in this and I need to solve this issue asap. Thanks.

2

check the folowing:

  • Is the Cognos Service in Windows disabled?
  • Is the services started with sufficient permissions? re-enter the credentials for the Cognos 8 service in Windows Services.

Steps:
Go to the START menu, click “Run…”, type in “SERVICES.MSC” and click OK.
Windows Services should appear. Double-click the Cognos 8 service and click the “Log On” tab.
Re-enter the account name and password to be used by the Cognos 8 Service and click OK.

start again