Symptom
CM-SYS-5007 Content Manager build 2.0.1300.0 failed to start! Review the Content Manager log files and then contact your system administrator or customer support.
CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store.
MSG_NOT_FOUND=cmCannotUpgradeInStandByMode
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
Problem
Configuration saves successfully but unable to start Cognos 8 service
Cause
Incorrect sign on specified for the account used to connect to the content store in Cognos Configuration
Solution
Verify that the correct username and password for the database user account is specified in Cognos Configuration for the content store settings.