Unable to add new users to Cognos groups

We are running Cognos 10.2.10 in Windows environment and MS SQL servers. We use a ‘third party’ Java authentication application to validate users from an external LDAP server.

After the departure of the previous Admin, the new admin is unable to add new users to any of the groups. The new admin can manage all other functions of the servers.

However, all of the existing users have retained all of their permissions and capabilities.

Any ideas/suggestions would be extremely helpful! This handicap of not being able to add users has impacted the organization.

Hi Wolverine, were you ever able to work this out? What was the process the new admin had to go through?

Custom Java authentication providers (CJAPs) can be as varied as the authentication sources that can back them. If the validation takes place against an external LDAP server, of course, the LDAP would be my first destination for adding new users. Of course, it is possible that the CJAP also applies custom logic or filtering for users, e.g. the user needs to be in a certain group, have a certain attribute, etc.

I am hopeful you were able to resolve this and get new users added to your environment.