First off, hello everyone on this excellent forum. I’ve been reading this forum for some time now and now i have registered also… 8)
I am hoping that you experts can resolve my problem.
I have Cognos 8.4 components installed on 2 servers:
Windows server 2003
Windows server 2008 64bit
I have installed complete Cognos 8.4 BI server on server 1, started services and everything is working fine. Then, I have installed another gateway on server 2, configured IIS and Cognos Configuration manager.
When I enter address of gateway 2, I get following error:
The dispatcher is unable to process the request. The request is directed to an unknown service name: .
DPR-ERR-2082 An error has occurred. Please contact your administrator. The complete error has been logged by CAF with SecureErrorID:2010-07-09-14:16:28.371-#4
In cogserver log is the same error as posted above.
When I shutdown server 1 (Cognos BI server), and try with gateway 2 , I get error that there is no BI gateway so i know that communication between those 2 servers exists.
I can telnet server 1 from server 2 on 9300 and 80 port.
Can enyone help me with this ? It’s driving me crazy… :’(
192.168.0.206:9300 2396 2010-07-11 20:01:51.864 +1 EC10873686A116382D999E7303F00B1D7B9AD21D hwMlyyhqhhwhyq9MyM9yljGywqd99499lj2wdysM 0 Thread-25 DISP 2159 1 Audit.Other.dispatcher.DISP.pogo pogo com.cognos.pogo.handlers.engine.ServiceLookupHandler Failure DPR-DPR-1035 Dispatcher detected an error. SOAPAction does not map to any known service.
192.168.0.206:9300 2396 2010-07-11 20:01:51.864 +1 Thread-25 caf 2047 1 Audit.dispatcher.caf Request Failure SecureErrorId: 2010-07-11-20:01:51.864-#2 Original Error: DPR-ERR-2008 The dispatcher is unable to process the request. The request is directed to an unknown service name: . Handler trace back: [the_dispatcher] com.cognos.pogo.handlers.performance.PerformanceIndicationHandler [the_dispatcher] com.cognos.pogo.handlers.logic.ChainHandler [service_lookup] com.cognos.pogo.handlers.engine.ServiceLookupHandler
2. I use ISAPI protocol
Gateway URL points to server 2
All other environment configurations point to server 1
Environment configuration points to server 1
4. Yes, I see the splash screen and after that dpr-err-2008 error
We need other gateway to access Cognos from outside of our company.
1. I have configured URL gateway of server 1 to point to iteself, still no luck…i get the same error.
2. I cannot configure cgi gateway on IIS 7.0. I dont know why ?! If I follow guide from IBM (link posted above), I cannot add cognos.cgi as extension ? It only allows me to add .exe or .dll files. Do you know how to add .cgi extension ?