Welcome to the new CogKnowHow.com!


If you have trouble logging in, reset your password via the login window
by clicking the 'Forgot Password' link.

IBM Cognos 8 Controller Link CoCreateInstance (ControllerXLDisp.MsgPusher) failed with 0x80131700


#1

Product:
Cognos Controller 8.5
Microsoft Excel 2003

Symptom:
Error message in Cognos controller when you start Excel, by click on Excel icon or run data entry.

Error:
IBM Cognos 8 Controller Link
CoCreateInstance(ControllerXLDisp.MsgPusher) failed with 0x80131700

Cause:

A possible cause can be that the file EXCEL.EXE.CONFIG is missing from the folder where EXCEL.EXE is on the client computer.

Solution:

Steps:
1. Create a text file in the \program files\microsoft office\office11\ folder.
2. Name the file to be EXCEL.EXE.CONFIG

Inside the file add this text;

<configuration>
<startup>
<supportedRuntime version="v2.0.50727"/>
</startup>
</configuration>

www.cogknowhow.com