Symptom
User launches Cognos Controller. User notices that the quick-link/shortcut icon to launch Excel is grayed out, and they cannot use it to launch Microsoft Excel.
Cause
User(s) belong to a security group which has the selection āReports - Controller Linkā configured. But its āAccess Rightsā are set to āNot Availableā
Solution
1. Click āMaintain - Rights - Security Groupsā
2. Select the tab āMenusā
3. In the āCodeā section, select the group which the user(s) belong to
4. Locate the entry for āReports - Controller Linkā
5. Change the setting āAccess Rightsā from āNot Availableā to āNormalā.