Error in 8.3 client: Failed to send the SOAP message

We are currently implementing Cognos 8 Planning 8.3 with FP2. Cognos 8 BI 8.3 is already installed in a production and test environment; Planning is being integrated with BI. We have Planning installed in our test environment, and this works fine for all related applications (Cognos Connection web, Contributor web, Contributor Admin Console, etc.). We installed Planning in our production environment successfully and imported a Planning application from our test environment into production.

When accessing production Cognos Connection and running the application through Contributor web, the ActiveX web client installs successfully. However when then running the application, it does not load and display the Planning application and instead produces an error dialog box with error “Failed to send the SOAP message”.

Client web browser is Internet Explorer 7, version 7.0.5730.13. Client is on Windows XP SP3. All ActiveX options are enabled in Internet Security options in IE7.

The production server is hosted with a remote networking company. From another remotely hosted server (Windows Server 2003 R2, web browser IE7 version 7.0.5730.11) browsing to the Internet web URL, the Contributor web runs the application fine without error.

Cognos 8 BI 8.3 is intergrated with Planning and BI runs in Cognos Connection fine in production over the web, with no problems. Only the new Planning Contributor web client receives an error.

We have a ticket open with IBM Support to troubleshoot, but has anyone ever seen this error with the Contributor web client?

Hi Chuck,

unfortunately soap errors are quite common in Cognos Planning. I have seen quite a few in the past… :-[
Can you post the details of the soap error message?

some possible solutions can be:

  1. make sure that all the planning components (server, client and webclient) are installed and configured with version 8.3 FP2
  2. are the servers set in IE 7 known as “trusted websites”? Did you try “local internet” as well?
  3. uninstall the contributor web client from the client/IE7 computer and install it again.
  4. did you reboot the servers after the planning installation? This did the trick for me once… ???