Product: Symptom: Problem: Event Type: Error Cause: Solution:
Cognos Controller 8.5
Error after the selection of database when you login to the Cognos Controller client.
Error message to user System.Web.Services.Protocols.SoapException:
Server was unable to process request: Permission denied … Error in windows event viewer
Event Source: DCOM
Event Category: None
Event ID: 10016
Date: 2010-04-27
Time: 14:59:24
User: server\frangoadm
Computer: PTP280
Description:The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {BE913F44-118C-11D5-A324-00C04FA0E3B7} to the user server\frangoadm SID (S-1-5-21-57989841-2049760794-725345543-1924). This security permission can be modified using the Component Services administrative tool. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
In some cases the windows service account used for the Cognos Controller service need more users rights than the default administrator groups gives it.
Add the windows user account used for Cognos Controller COM+ package to the local group “Distributed COM users” on the Windows 2003 server for Cognos Controller application.