Email Link Errors Out in Cognos 10.1 Excel 2007 report output

Cognos 10 Business Intelligence Report Studio
1

Hi Everyone,
Currently I am working on Cognos 10.1. I am using User Support email link (for ex: mailto:support@yahoo.com) in my report. No errors in running any format other than Excel 2007. While running in Excel 2007, User Support email link errors out. The Error message is “Reference is not valid”.

Can anyone help on this issue.

Thanks in Advance.

2

Can you provide the full error?

3

The full error is " Reference is not valid".

While clicking the email link in Excel 2007 report output, the link errors out. The Error message is “Reference is not valid”.

4

Check what the hyperlink code is in Excel.
This kinda sounds like a potential bug and should be raised with Cognos support as it will most likely need a code fix.

Is this with 10.1.1 RP1? If not, you may want to try this version to see if the error persists.

5

I agree… version 10.1.1 RP1 is a much more solid version.