Cognos web portal error:

HI in our cognos 10.1.1 environment, if we click status system tab , we are getting the following errors … iam using the admin credentials…

BaseFaultType

com.cognos.portal.xml.pipeline.PipelineException:
at com.cognos.admin.portal.producer.process.common.MetricsUtils.cogQueryRelationshipsByType(MetricsUtils.java:200)
at com.cognos.admin.portal.producer.process.system.scorecard.GetData.getValues(GetData.java:88)
at com.cognos.admin.portal.producer.process.system.scorecard.GetData.executeImpl(GetData.java:48)
at com.cognos.portal.fragment.producer.stage.Stage.execute(Stage.java:82)
at com.cognos.portal.xml.pipeline.ProcessInstance.processImpl(ProcessInstance.java:246)
at com.cognos.portal.xml.pipeline.ProcessInstance.process(ProcessInstance.java:225)
at com.cognos.portal.xml.pipeline.ProcessInstance.process(ProcessInstance.java:220)
at com.cognos.portal.xml.pipeline.ProcessInstance.process(ProcessInstance.java:220)
at com.cognos.portal.xml.pipeline.ProcessInstance.process(ProcessInstance.java:220)
at com.cognos.portal.xml.pipeline.ProcessInstance.process(ProcessInstance.java:220)
at com.cognos.portal.xml.pipeline.PipelineDefinition.executePipeline(PipelineDefinition.java:378)
at com.cognos.portal.fragment.producer.FragmentProducer.executePipeline(FragmentProducer.java:346)
at com.cognos.portal.xml.pipeline.Pipeline.execute(Pipeline.java:118)
at com.cognos.portal.fragment.service.FragmentService.invokeImpl(FragmentService.java:282)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.p2plb.clerver.balancer.RequestForwarder.rawForwardToSelf(RequestForwarder.java:192)
at com.cognos.p2plb.clerver.balancer.RequestForwarder.forwardToSelf(RequestForwarder.java:165)
at com.cognos.p2plb.clerver.balancer.RequestForwarder.forwardToSelf(RequestForwarder.java:149)
at com.cognos.p2plb.clerver.balancer.RequestForwarder.forwardRequest(RequestForwarder.java:76)
at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.forwardToBestNode(LoadBalanceRequest.java:285)
at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processNoAffinityRequest(LoadBalanceRequest.java:251)
at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:103)
at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:45)
at com.cognos.p2plb.clerver.LoadBalanceHandler.invokeImpl(LoadBalanceHandler.java:253)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:120)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:106)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:125)
at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:256)
at com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:613)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:258)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:852)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:736)
com.cognos.admin.ws.wsrf.wsrf_bf.v1_2.BaseFaultType
at com.cognos.admin.resource.v1_0.Resource.cogQueryRelationshipsByType(Resource.java:173)
at com.cognos.admin.portal.producer.process.common.MetricsUtils.cogQueryRelationshipsByType(MetricsUtils.java:168)
at com.cognos.admin.portal.producer.process.system.scorecard.GetData.getValues(GetData.java:88)
at com.cognos.admin.portal.producer.process.system.scorecard.GetData.executeImpl(GetData.java:48)
at com.cognos.portal.fragment.producer.stage.Stage.execute(Stage.java:82)
at com.cognos.portal.xml.pipeline.ProcessInstance.processImpl(ProcessInstance.java:246)
at com.cognos.portal.xml.pipeline.ProcessInstance.process(ProcessInstance.java:225)
at com.cognos.portal.xml.pipeline.ProcessInstance.process(ProcessInstance.java:220)
at com.cognos.portal.xml.pipeline.ProcessInstance.process(ProcessInstance.java:220)
at com.cognos.portal.xml.pipeline.ProcessInstance.process(ProcessInstance.java:220)
at com.cognos.portal.xml.pipeline.ProcessInstance.process(ProcessInstance.java:220)
at com.cognos.portal.xml.pipeline.PipelineDefinition.executePipeline(PipelineDefinition.java:378)
at com.cognos.portal.fragment.producer.FragmentProducer.executePipeline(FragmentProducer.java:346)
at com.cognos.portal.xml.pipeline.Pipeline.execute(Pipeline.java:118)
at com.cognos.portal.fragment.service.FragmentService.invokeImpl(FragmentService.java:282)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.p2plb.clerver.balancer.RequestForwarder.rawForwardToSelf(RequestForwarder.java:192)
at com.cognos.p2plb.clerver.balancer.RequestForwarder.forwardToSelf(RequestForwarder.java:165)
at com.cognos.p2plb.clerver.balancer.RequestForwarder.forwardToSelf(RequestForwarder.java:149)
at com.cognos.p2plb.clerver.balancer.RequestForwarder.forwardRequest(RequestForwarder.java:76)
at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.forwardToBestNode(LoadBalanceRequest.java:285)
at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processNoAffinityRequest(LoadBalanceRequest.java:251)
at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:103)
at com.cognos.p2plb.clerver.balancer.LoadBalanceRequest.processRequest(LoadBalanceRequest.java:45)
at com.cognos.p2plb.clerver.LoadBalanceHandler.invokeImpl(LoadBalanceHandler.java:253)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.handlers.engine.ServiceLookupHandler.invokeImpl(ServiceLookupHandler.java:120)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.handlers.logic.ChainHandler.invokeImpl(ChainHandler.java:52)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.handlers.performance.PerformanceIndicationHandler.invokeImpl(PerformanceIndicationHandler.java:106)
at com.cognos.pogo.pdk.BasicHandler.invoke(BasicHandler.java:207)
at com.cognos.pogo.impl.PogoEngineImpl.service(PogoEngineImpl.java:125)
at com.cognos.pogo.transport.PogoServlet.processRequest(PogoServlet.java:256)
at com.cognos.pogo.transport.PogoServlet.doPost(PogoServlet.java:613)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:258)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:852)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447)
at java.lang.Thread.run(Thread.java:736)

I’m having the same problem…
ENVIROMENT:
SystemZ z10
zVM 6.1
SUSE SLES 11 (zLinux)
COGNOS 10.1.1
ORACLE 11Gr2 content store

Hi,

did you by any change change the \templates\ps\portal\system.xml to hide some toolbar in Cognos viewer.
If so replace it with the original again and restart the Cognos service.

and test again

No changes…