I’m currently investigating a longstanding issue with html reports that defies explanation (for the moment).
Right now, we have a globally load balanced 2 server set up with all cognos components installed on both servers. The content manager is running only on one server at a time. We have SSO enabled through the OEM application and not configured directly in Cognos (8.3).
Right now, whenever a report is rendered in HTML, the dynamic report graphs are rendered as “red x” instead of the picture file it should be.
Interestingly enough, we have this same set up running in our test environment, excepting the load balancing aspect (single server only). We have compared the cogconfig entries for each and noticed a production specific anomaly – the Gateway URI is set to the “internal” domain id for the server instead of the external (internet facing) domain.
Can anyone tell me if the integration with SSO might impact the rendering of the image files for html reports based on these values? It seems that whenever a report is rendered, the SSO agent attempts to do a session check when a dynamic picture file is being rendered to the user (this is for interactive reports).