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Unable to add new users to Cognos groups

#1

We are running Cognos 10.2.10 in Windows environment and MS SQL servers. We use a ‘third party’ Java authentication application to validate users from an external LDAP server.

After the departure of the previous Admin, the new admin is unable to add new users to any of the groups. The new admin can manage all other functions of the servers.

However, all of the existing users have retained all of their permissions and capabilities.

Any ideas/suggestions would be extremely helpful! This handicap of not being able to add users has impacted the organization.