Cognos Error: RSV-BBP-0028

Symptom
RSV-BBP-0028 The secondary request failed

Problem
Cognos viewer portlets running Report Studio reports do not display a result and when properties are set to prompt the user they are shown an error message - RSV-BBP-0028 The secondary request failed.

Cause
Different build of Cognos 8.3 installed on gateway server

Solution
Ensure all servers are at the same build level of the Cognos 8 product.