Product:
TM1 9.5.1 Contributor
Symptom:
Can not log into TM1 Contributor
Problem:
When logging into TM1 Contributor with integrated CAM authentication, after putting in your credentials you receive the following error: PRS-PRH-0221 The Portal/variables_plan.xml could not be opened.
Cause:
Two main reasons can be the source of this error:
1- The appropriate files have not been moved to the proper directory.
2- In a distributed environment, the files from the CAdmin folder in the TM1 installation directory are on the wrong server.
Resolving the problem
In a distributed Cognos environment where the Gateway and Application servers are on different machines:
1- Ensure that the pmpsvc.war file is on the C8\webapps folder on the Application servers, if you do not use a own TOMCAT install for the TM1 Contributor function.
2- Ensure that the planning.html, variables_plan.xml, and the icon_active_application.gif are in the C8\webcontent, C8\templates\ps\portal and C8\webcontent\ps\portal\images respectively on the Gateway server.
These files can be found under the TM1 install directory in the \Cadmin and \Cadmin\gateway folders.
NOTE:
If the gateway and dispatcher are on different servers, copy the variables_plan.xml to the dispatcher server.
3- Also, it is occasionally required that the CAMPortalVariableFile parameter in the tm1s.cfg file be changed from:
CAMPortalVariableFile=templates\ps\portal\variables_TM1.xml
to:
CAMPortalVariableFile=portal\variables_TM1.xml
Restart the TM1 server to activate the change in parameters.
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